Frequently asked questions
Everything you need to know about Finnita — for borrowers, employers, and brokers.
Questions from borrowers
How does Finnita work?
Start with a free assessment — answer five questions and upload your loan file. In under 60 seconds, Finnita's proprietary algorithm identifies the federal programs you may qualify for and shows you how much you could save. If you move forward, our team handles everything: enrollment paperwork, employer certifications, and ongoing annual recertification. Learn more about how Finnita works →
How much does Finnita cost?
Start with the free assessment to see your projected savings — there's no cost and no commitment to find out what you'd save. Pricing details are presented after you see your results, so you can make an informed decision with full context. Finnita customers are net-positive from month one: you save more than you pay from day one.
What federal programs might I qualify for?
Finnita enrolls borrowers into federal programs administered by the U.S. Department of Education, including income-driven repayment (IDR) plans that cap your monthly payment based on income, and Public Service Loan Forgiveness (PSLF), which can forgive your remaining balance after 10 years of qualifying payments. The free assessment identifies which programs fit your situation.
How much will I save?
Finnita customers save an average of $468 per month across all enrollees and all programs. Your individual savings depend on your loan balance, income, family size, employer, and which programs you qualify for. The free assessment shows you your projected savings before you commit to anything.
How long does enrollment take?
The initial assessment takes under 60 seconds. Once you decide to move forward, enrollment typically takes a few weeks depending on your loan servicer and the specific federal programs involved. Finnita manages the timeline and keeps you updated throughout the process.
What happens if I can't be enrolled?
You get a full refund. 100%. If Finnita can't successfully enroll you in a qualifying federal program, every dollar you've paid is returned. No exceptions (other than cases of misrepresentation on the application).
What is PSLF?
Public Service Loan Forgiveness (PSLF) is a federal program that can forgive your remaining student loan balance after 10 years (120 months) of qualifying payments while working for a qualifying employer — including government agencies, public schools, and nonprofit hospitals. Every year you've already worked at a qualifying employer counts, even if you weren't enrolled in PSLF at the time.
Do I need my employer's permission?
No. If your employer offers Finnita, you can enroll at any time without approval. If they don't offer it yet, you can still use the free assessment, and Finnita can reach out to your employer about adding the benefit.
Does Finnita refinance my loans?
No. Finnita will never refinance a federal student loan. Refinancing converts federal loans into private loans, which permanently strips you of protections like income-driven repayment and loan forgiveness. Your federal protections stay intact.
Can I cancel?
Yes. You can cancel your Finnita subscription at any time. If you cancel, you'll want to be aware that federal programs require annual recertification — which you'll need to manage on your own going forward. Missing a recertification deadline can result in increased payments and loss of forgiveness progress.
Questions from employers
What does Finnita cost my organization?
Nothing. Finnita is completely free to the employer — no fees, no per-employee charges, no minimums, no budget line item. Borrowers pay for the service directly, and they're net-positive from month one.
What do we have to do?
Sign a 1.5-page agreement and let your employees know the benefit exists. That's it. Finnita provides communication materials. We handle enrollment, paperwork, employer certification, annual recertification, and customer support. Your HR team doesn't manage anything.
How long does implementation take?
You can be up and running within days of signing. There's no technology integration, no IT involvement, and no system changes required.
Is this really free? What's the catch?
No catch. Finnita is free to the employer because borrowers pay for the service directly — and they're net-positive from month one, saving significantly more than they pay. Your workforce gets a meaningful benefit at zero cost to you.
How does the refund guarantee work?
If Finnita can't successfully enroll a borrower in a qualifying federal program, the borrower receives a full refund — 100% of what they've paid. This means there's zero risk to the employee and zero risk to the employer's reputation.
What does the agreement look like?
It's 1.5 pages. It authorizes Finnita to offer the enrollment service to your employees and outlines the basic relationship. No exclusivity, no minimums, cancel anytime. Most organizations sign it the same day they receive it.
How many of our employees would be eligible?
Approximately 20–30% of employees at most organizations carry qualifying student loan debt. The actual number depends on your workforce demographics. Finnita's free assessment tool identifies which employees qualify and for which programs.
Questions from brokers
How do I get started as a Finnita broker?
Reach out through our contact page or schedule a call. We'll walk you through the model, set you up in our system, and give you everything you need to start introducing Finnita to your clients. The process takes about a day.
How do I pitch this to my clients?
It's the easiest pitch in your portfolio: a meaningful employee benefit that costs the employer nothing. Employees save an average of $468/month, there's a 98% enrollment success rate and a 100% refund guarantee. You make the introduction. Finnita handles everything — including the presentation to the employer.
What support does Finnita provide?
Finnita handles the entire sales process after the introduction, manages all enrollment and recertification, and provides ongoing customer support to enrolled borrowers. You make the connection. We do everything else.
About the company
What is a Public Benefit Corporation?
A PBC is a corporate structure under Delaware law that requires the company to balance profit with positive impact on all stakeholders. Finnita's charter includes specific commitments to borrower outcomes — it's a legal accountability mechanism, not a marketing claim.
Why doesn't Finnita refinance loans?
Refinancing converts federal loans into private loans, permanently eliminating eligibility for programs like income-driven repayment and PSLF. Every competitor offers it. Finnita never will.
How is Finnita different from other providers?
Three things. We're a specialist — one thing, not a broad suite. We enroll borrowers — our team does the work, not a self-service tool. And we're free to the employer — every competitor charges.
What is Finnita's proprietary algorithm?
Finnita's proprietary algorithm analyzes each borrower's complete loan portfolio — loan types, balances, income, family size, employer, and program eligibility — to identify the federal programs that can save them the most. It's paired with human analysts who handle the actual enrollment. Technology to find the best path. People to walk it.